LE DOMAINE DES BRUYERES · LA CHARMÉE
Privacy notice
This notice covers data used for direct booking, your stay, communications and documents.
1 chemin des Bruyères, 71100 La Charmée, France
SIREN 934 262 585 · SIRET 934 262 585 00011 · TVA FR24 934262585
+33 6 87 68 08 97 · info@domainebruyeres.fr
Controller and purposes
LE DOMAINE DES BRUYERES processes your contact details, guest composition, invoice requests, booking details and confirmed payment information to fulfil the booking, communicate with you and meet invoicing obligations. Processing is based, as applicable, on the contract or a legal obligation.
Service providers
Necessary data is shared with Beds24 for availability and reservations, Stripe for payment, and technical email and hosting providers. The property does not store your card number.
Guest space, messages and virtual assistant
Your personal link gives access to your booking: do not share it. Message history is retained for authorised staff. Replies to our emails may be linked to a booking; other messages are grouped by sender. When enabled, the virtual assistant uses OpenAI to process a limited version of your question, without documents or payment data, using only approved hotel information. You may request a human reply in the chat. It cannot decide bookings or refunds. API response storage at OpenAI is disabled; provider security logs may nevertheless be retained. Do not send banking details, passwords or identity documents in chat.
Retention
Stay data is kept while the reservation is managed and then for periods required by legal and accounting obligations and dispute handling. Data that is no longer needed is deleted or anonymised after those periods.
Audience measurement and privacy choices
There are two separate modes. Without consent, cookieless signals count only the action type and broad search outcome per day, retaining no identifier, source, language, device, room, dates, URL, referrer or IP. They cannot track a visitor or count unique visitors. With consent, a pseudonymous session also links page categories, language, device category, broad source and booking steps through verified payment. Names, emails, stay dates, raw IP addresses and full URLs are never stored in analytics. No advertising trackers, Google transmission or external analytics vendor. Retention: 90 days. Sessions expire after at most 30 minutes of inactivity and 24 hours overall; the necessary preference cookie remembers your choice for 180 days without renewal on each visit. Withdrawal through ‘Privacy choices’ immediately stops individual tracking and requests deletion of the still-identifiable session. During outages, a signed necessary cookie used solely for deletion enables another attempt at your next choice, for up to 90 days. Contractual and accounting records remain separate under legal obligations. Controller: LE DOMAINE DES BRUYERES, info@domainebruyeres.fr.
Your rights
You may request access, correction or deletion of your data and exercise other GDPR rights, subject to mandatory retention rules. Contact info@domainebruyeres.fr. You may also complain to the French CNIL.